At Vital InnoTech Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use LifeTag. By using our services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you register for LifeTag, we may collect:
- Name and contact details (phone number, email address)
- Account credentials (password, authentication tokens)
- Profile information (profile picture, preferences)
- Payment information (processed securely through third-party payment providers)
1.2 Usage Data
We automatically collect information about your use of LifeTag, including:
- Conversation history with our AI assistant
- Device information (device type, operating system, unique identifiers)
- Usage patterns (features accessed, time spent on platform)
- Log data (IP address, access times, error reports)
1.3 AI Interaction Data
To provide personalized AI assistance, we collect and process:
- Your questions, requests, and conversations with the AI
- Contextual information to maintain conversation continuity
- Preferences and settings you provide
- Memory data to improve personalization (stored securely with user consent)
2. How We Use Your Information
We use your information to:
- Provide and maintain LifeTag services
- Personalize your AI experience and remember your preferences
- Process payments and manage subscriptions
- Communicate with you about service updates, promotions, or support
- Improve our services through analytics and research
- Detect and prevent fraud or security issues
- Comply with legal obligations
3. AI Processing and Memory
3.1 Conversation Memory
LifeTag uses AI technology to remember context from your conversations. This helps provide more relevant and personalized assistance. You have full control over your conversation history and can:
- View all stored conversations
- Delete individual conversations or entire history
- Disable memory features in settings
3.2 Third-Party AI Services
We use trusted third-party AI services (such as Azure OpenAI) to process your requests. These services:
- Process data in accordance with their own privacy policies
- Do not use your data to train general AI models without consent
- Maintain enterprise-grade security standards
4. Data Storage and Security
4.1 Where We Store Data
Your data is stored on secure servers located in:
- Hong Kong (primary database)
- Cloud infrastructure with enterprise-level security (AWS, Azure)
4.2 Security Measures
We implement industry-standard security measures, including:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted storage of sensitive information
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure backup procedures
4.3 Data Retention
We retain your personal data for as long as:
- Your account remains active
- Required to provide services you've requested
- Necessary to comply with legal obligations
You may request deletion of your data at any time by contacting us.
5. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist in:
- Cloud hosting and data storage
- Payment processing
- AI and natural language processing
- Analytics and performance monitoring
5.2 Business Partners
With your consent, we may share information with:
- Partner businesses featured on LifeTag
- Service providers you choose to connect with through our platform
5.3 Legal Requirements
We may disclose your information if required by:
- Law enforcement or government requests
- Court orders or legal processes
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Portability
- Request a copy of your personal data
- Export your conversation history
- Receive data in a structured, machine-readable format
6.2 Correction and Updates
- Update your profile information at any time
- Correct inaccurate or incomplete data
6.3 Deletion
- Delete your conversation history (individually or entirely)
- Request deletion of your account and all associated data
- Withdraw consent for data processing
6.4 Opt-Out
- Unsubscribe from marketing communications
- Disable certain data collection features
- Adjust privacy settings in your account
7. Cookies and Tracking Technologies
LifeTag uses cookies and similar technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze usage patterns and improve services
- Provide personalized content
You can manage cookie preferences through your device settings or browser.
8. Third-Party Services
LifeTag integrates with third-party services, including:
- Payment processors (Stripe, PayPal, etc.)
- AI services (Azure OpenAI, Microsoft Speech Services)
- Cloud infrastructure providers (AWS, Azure)
- Analytics services
These services have their own privacy policies. We encourage you to review them.
9. Children's Privacy
LifeTag is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Hong Kong. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on LifeTag
- Sending an email notification (for major changes)
- In-app notification
Continued use of LifeTag after changes constitutes acceptance of the updated policy.
12. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection team at:
13. Your Consent
By using LifeTag, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.
14. Hong Kong Privacy Ordinance Compliance
We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. You have rights under this ordinance to:
- Check whether we hold personal data about you
- Access your personal data
- Request correction of inaccurate data
- Ascertain our policies and practices regarding personal data
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